Hello, and thank you for visiting my website. I am a Lead Healthcare Innovation Specialist at the San Francisco VA Health Care System, delivering superior health tech experiences for Veterans. I have provided value to Fortune 500 companies and government agencies by improving customer and business experience to support organizational goals. I lead innovation, user research, service design, and UX by utilizing design thinking, human-centered design, and lean startup methods to create powerful health-oriented solutions.​​​​​​​
Work Experience
Lead Healthcare Innovation Specialist, 06/21 - Present
San Francisco VA Health Care System: Office of Strategic Planning
Healthcare Design & Research Lead // Sr. Service Designer & Design Researcher, 09/19 - 06/21
Bellese Technologies: Center for Medicare & Medicaid Services, Medicare Payment Systems Modernization Program
UX Design Strategist & Product Manager, 07/18 - 09/19
Dick’s Sporting Goods: Online Checkout
Johns Hopkins University
DrPH ‘27: Healthcare Management & Leadership
MBA: Leading Organizations & Entrepreneurship
Maryland Institute College of Art
MA: Design Leadership
Rochester Institute of Technology
BFA: Illustration
LUMA Institute
Certificate: Human-Centered Design Practitioner
Design, Research & Innovation

- Discovery and research planning and facilitation
- Research visualization: Mural & Miro
- Journey mapping and service design
- Visualization: Figma, Sketch, & Adobe
- Workshop planning & facilitation
- Design sprint facilitation
Health & Business

- Product management
- Stakeholder engagement and management
- Sprint planning, agile, and lean startup
- Executive presentations
- Data analysis: Synthetic, Google, Adobe
- Program planning, consulting, and strategy
Want to work together? Feel free to reach out!
Thank you, Brent will reach out to you soon!