Challenge: Support for Trans and Non-binary Veterans through innovative digital solutions.
Key Contributions
- Evaluate and scope industry collaborations, drafting detailed Statements of Work.
- Facilitate clinician and Veteran engagement, leading discovery efforts and solution ideation.
- Document and share findings via visual artifacts to guide project teams.
- Design and refine solutions based on user feedback.
- Facilitate clinician and Veteran engagement, leading discovery efforts and solution ideation.
- Document and share findings via visual artifacts to guide project teams.
- Design and refine solutions based on user feedback.
Project Highlight: Transgender Community Building App
Approach
- Conducted extensive discovery research, including interviews with clinicians and Veterans. Psychiatrists (3), Peer Support Specialists (5), Nurse Practitioners (3), Endocrine Clinicians (2), Psych Trainees (6)
- Synthesized findings to uncover gaps and opportunities in clinician-Veteran interactions.
- Proposed a solution focused on fostering community and enhancing clinical interactions.
- Synthesized findings to uncover gaps and opportunities in clinician-Veteran interactions.
- Proposed a solution focused on fostering community and enhancing clinical interactions.
Discovery Observations
- Clinicians face documentation and process inefficiencies, though these were deprioritized for this effort.
- Opportunities lie in strengthening the relationship and interactions between clinicians and Trans Veterans.
- Key needs include providing timely information, enabling new interaction options, and building connections among Trans Femme, Trans Masc, and Non-Binary individuals.
- Opportunities lie in strengthening the relationship and interactions between clinicians and Trans Veterans.
- Key needs include providing timely information, enabling new interaction options, and building connections among Trans Femme, Trans Masc, and Non-Binary individuals.
Outcome
- Community-building tools for Trans and non-binary Veterans nationwide.
- Simulations for practicing interactions and skills, such as voice training and speech therapy.
- Resources to meet clinical and non-clinical needs outside traditional interactions.
- Simulations for practicing interactions and skills, such as voice training and speech therapy.
- Resources to meet clinical and non-clinical needs outside traditional interactions.
